Signing in

I didn't receive my one-time code

• Check your spam or junk folder.
• Make sure you entered the same email address your account was set up with.
• Request a new code with Resend on the code screen — each code is single-use and expires after a short time.
• Corporate mail filters can delay or block automated email. If codes never arrive, ask your IT team to allow mail from Isolde, then try again.

My code says it is invalid or expired

Codes work once and expire after a short time. Request a fresh one with Resend and enter the newest code. Older codes stop working as soon as a new one is sent.

I signed in but see "ask your administrator for an invitation"

Your sign-in worked, but your account has not been added to an organisation yet. Contact the person setting up Isolde for your company. See Creating an account.

Why am I asked to verify I'm a person?

Before sending a code, Isolde runs a short verification in your browser to protect the sign-in from abuse. There is nothing to install, and it is single-use — if you request another code you complete it again.

Using the workspace

Which browsers are supported?

Use a current version of a mainstream browser — Chrome, Edge, Firefox or Safari. Keep your browser up to date for the best experience.

Most sections say "in development" — is that expected?

Yes. Isolde is early and the help centre only documents what is actually usable today. Each section explains what it will do and links to its public roadmap item, so you always know where things stand.

Getting more help

If you are stuck and this guide does not answer your question, contact the person or team who set up Isolde for your organisation. In-product support channels will be added here as they become available.